Shipping Policy
At Tiabella, we’re committed to delivering your order quickly, safely, and efficiently. Please read our shipping policy below for important information on processing times, shipping methods, and delivery expectations.
1. Order Processing Time
All orders are processed within [1–2 business days] after payment is confirmed.
Orders placed on weekends or holidays will be processed on the next business day.
Please note: During peak periods (sales, promotions, holidays), processing may take slightly longer.
If an item is no longer in stock, we will offer a full refund or full credit towards replacement item.
2. Shipping Rates & Delivery Estimates
Shipping costs are calculated at checkout based on your location and selected shipping method. Estimated delivery times for UK delivery are between 2-5 working days.
Delivery times are estimates and may vary due to external factors such as courier issues.
3. Tracking Your Order
Once your order has been shipped, you will receive an email with your tracking number and a link to monitor delivery status. Please allow 24–48 hours for the tracking information to update.
4. Shipping Carriers
We use trusted courier services with tracking (such as Royal Mail, DHL, UPS, and Evri depending on your location and delivery speed selected).
5. Incorrect Shipping Information
Please double-check your shipping details before placing your order. We are not responsible for lost or delayed shipments due to incorrect addresses provided by the customer. If you notice an error, contact us immediately at Tiabellauk@outlook.com
6. Lost or Delayed Packages
If your order has not arrived within the expected timeframe, please contact us so we can investigate with the courier. It is in our interests to assist you as quickly as possible and provide resolution in such cases, but we cannot be held liable for delays caused by third-party shipping providers.
7. Contact Us
If you have any questions about your delivery or need help tracking your order, feel free to reach out:
📧 Tiabellauk@outlook.com